Shirts & Polos

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Jackets & Sweaters

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Trousers

FAQ – Frequently Asked Questions

1. HOW CAN I PLACE AN ORDER?

Simply browse our website, choose your favorite items, add them to the cart, and proceed to checkout.

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the following secure payment methods:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay
Paypal

3. HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Orders are processed within 1–2 business days. You will receive an email confirmation as soon as your order is on its way.

4. HOW LONG DOES SHIPPING TAKE?

We offer standard shipping, which usually takes 4–7 business days depending on your location. Once the order has been shipped, you will receive a tracking link to follow your order in real time.

5. WHAT IS YOUR RETURN POLICY?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

6. CAN I CANCEL OR CHANGE MY ORDER AFTER I HAVE PLACED IT?

If your order hasn’t been processed yet (within the first few hours), please email us as soon as possible at support@sorvanelondon.com. We’ll do our best to make changes before the order is shipped.

7. HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment.

30-DAY EXCHANGE AND RETURN POLICY

Customer satisfaction is our top priority. If you’re not satisfied with your purchase, don’t worry – we offer a 30-day return policy.

  • Premium Quality

    All our products are made from high-quality materials.

  • Easy Returns

    Returns within 30 days with a full refund.

  • Shipping to the UK

    We deliver with Royal Mail. Shipping costs are shown at checkout.

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